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Need help with your order or have a question about one of our products? Our customer support team is happy to assist you.
For returns, please allow 3–5 business days after your returned parcel has been received and approved for any applicable refund to be processed.

Shopping Information

Browse our collections using the website menu or use the search option to quickly find the product you’re looking for.

Yes. Simply select the wishlist icon on a product to save your favourites and come back to them later.

Product availability is displayed on each product page. If an item is unavailable, it may be marked as Out of Stock.

Yes. Where guest checkout is available, you can place an order without creating an account. Creating an account can make it easier to manage your orders and shopping details.

 

Payment Information

Available payment methods are displayed during checkout. Select your preferred available option before completing your order.

We use trusted payment services and appropriate security measures to help protect your payment and personal information.

Yes, where a valid promotional code is available. Enter your coupon or discount code at checkout and apply it before completing your purchase.

Check your payment details and try again. If the issue continues, try another available payment method or contact your payment provider or our customer support team.

Orders & Returns

Eligible items can be returned in accordance with our Returns & Refund Policy. Items should generally be unworn, unused, and returned in their original condition with applicable tags and packaging.

Contact our customer support team with your order details and reason for return. We will provide the applicable return instructions.

Return shipping costs depend on the reason for the return and our current Returns & Refund Policy. Please review the policy or contact us before sending your item back.

If exchanges are available for your item, please contact our customer support team. Availability may depend on the product, size, colour, and current stock.

Ordering from Eman Collections

Choose your favourite product, select the required options such as size or colour, and click Add to Cart. Proceed to checkout, enter your delivery and payment details, review your order, and complete your purchase.

Where tracking is available, your tracking details will be provided after your order has been dispatched.

Contact us as soon as possible if you need to change or cancel an order. We will try to assist you, but changes or cancellations may not be possible once an order has entered processing or has been dispatched.

Please contact us as soon as possible with your order number, details of the issue, and clear photos of the item and packaging. Our customer support team will review the issue and help arrange an appropriate resolution.
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